Shipping Policy

SHIPPING AND DELIVERY POLICY

We offer FREE shipping on all orders of Rs. 500 or more for all domestic orders.
In case of return, Free returns are provided on all domestic orders.

To help us ship your order, kindly give complete postal address including pin code, email id and contact number.

Shipment delivery will be done Monday to Saturday: 9am to 7pm by our courier partners. We will keep you informed if there is any delay in delivery due to weather conditions or other unavoidable reasons.

SHIPPING CUTOFF TIMES

GROUND SHIPPING: Orders received by 12pm, are shipped out the same business day via our free ground shipping option. Orders received after 12pm EST are shipped the following business day.

INTERNATIONAL ORDERS

We ship internationally via DHL Express for the best service and rates.
Please note that any assessed duties or local taxes are not included this rate and are the responsibility of the receiver.

HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

You will receive a shipment notification e-mail and WhatsApp communication, once your order has shipped. The e-mail and Whatsapp message will contain the tracking information as well as a link to track your package online. .

RETURN POLICY

7  Day Return Policy

We want you to be happy with your purchase. You may return an item within 7 days of receipt of your order if you are not satisfied with your purchase. Refunds for all transactions will be issued to the original form of payment.

To start a return click here and fill out your order information in our self-service return portal. From here you receive a pre-paid shipping label and returns form.

*Note – we do not offer free return shipping for international orders. 

REQUEST A RETURN

To return an order click here and fill out your information in our self-service return portal. We will provide you with a pre-paid shipping label and return information form.

WHEN WILL MY PAYMENT BE REFUNDED?

Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received & processed. Once your return is processed, please allow up to 2 weeks for your refund to appear on your bank account (depending on your financial institution).

If we have not answered your question, please Contact Us @
info@kesariyafarm.com .

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